Tel.: +4930-609886063
E-Mail: [email protected]

We are at your disposal from monday – saturday 10:00 – 20:00 

FREQUENTLY ASKED QUESTIONS

Here you will find all the answers to the frequently asked questions. If your question is not answered, please contact us during our service hours.

Status of my order

You will receive an e-mail with the order details directly after your order. Your order will be shipped to you within 1-2 working days. Then, once your order has been handed over to the shipping service, you will receive a shipping confirmation by e-mail.

Change of address

Subsequent changes of address are unfortunately not possible.

Change of order

Unfortunately, it is not possible to make subsequent changes to your order. If you place an order the same time, it will not be delivered in one delivery.

Delivery incomplete or broken

If a delivery is not complete or you have reached a defect, please contact our customer service to resolve the issue. You can reach us Mon-Fri. 09:00 – 18:00 or send an e-mail to [email protected]

Payment Options

You can choose from different payment options, such as Paypal, credit card, instant bank transfer, direct debit or invoice.

Invoice

You will receive your invoice conveniently by e-mail after your shipment has left our warehouse.

contact us